Terms of Use & FAQ


Terms of Use

Return Policy

Depending on the item purchased, the terms vary.

  • For original art pieces that are $500 and over, we offer the collector a week to sit with the artwork. We want you to be happy and excited by your purchase! If after a week you decide it’s not love, not only will we give you a full refund but we’ll save you a trip and come pick up* the artwork ourselves! *Return pickup only applies to buyers in the New York metro area.

  • For commissioned pieces, all sales are final. Since the commissioned piece goes through a step-by-step approval process, commissioned pieces are not refundable.

  • For online store purchases:

    • Regular priced artwork priced will receive full store credit if it arrives damaged and we are notified within 7 days of receiving the artwork/product.

    • Return shipping is paid at the expense of the buyer. It must be sent with insurance for safe & undamaged return of the artwork/product and to receive full store credit.

    • All sale and clearance items are final sale.

Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.

Purchase for Personal Use Only

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

Shipping

We do not ship to P.O. Boxes. Please allow 3-5 business days for order processing and verification, and an additional 7-14 business days for delivery.

All domestic orders are shipped FedEx Ground or FedEx SmartPost. International orders (not including Mexico or Indonesia) are shipped FedEx Express Service. Shipping fees are calculated as flat-rate per country and and may include additional fees calculated on a per item basis and determined by order weight. Products may include an additional handling charge.

We are not responsible for any lost, stolen, or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped. All domestic shipments are insured by the buyer and the buyer assumes all responsibilities of claims made with the shipping carrier.

Sales Tax

Sales Tax is charged to those orders shipped within the state of New York. Bags and accessories are not considered apparel and are taxable. The applicable tax rate for bags and accessories is 8.375%. Shipping is also taxed. Sales tax is not charged to orders shipped to states outside of New York.

Copyright & Trademarks

All content on my website including text, graphics, logos, icons, and images, is property of Haena Kang Studio and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with haenakang.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

Using this Site

Please use the most current standards-compliant web browser to use this site. By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Secure Processing

haenakang.com uses a secure processing service called Stripe, which thousands of small and large companies use for their commerce. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification and keeps your credit card information safe when it’s being transferred over the internet.

Privacy

haenakang.com respects our customer’s account information as private and confidential information and will never share this with any outside affiliation or individuals.

 

Have more questions?

My Q&A page may have the answers!