About: Frequently Asked Questions


General

I changed my mind. Can I get a refund or make an exchange?

Depending on the item purchased, the terms vary.

  • For original art pieces that are $500 and over, I offer the collector a week to sit with the artwork. I want you to be happy and excited by your purchase! If after a week you decide it’s not love, not only will I give you a full refund but I’ll save you a trip and come pick up* the artwork myself! *Return pickup only applies to buyers in the New York metro area.
  • For commissioned pieces, all sales are final. Since the commissioned piece goes through a step-by-step approval process, commissioned pieces are not refundable.
  • For online store purchases:
    • Regular priced artwork priced will receive full store credit if it arrives damaged and I am notified within 7 days of receiving the artwork/product.
    • Return shipping is paid at the expense of the buyer. It must be sent with insurance for safe & undamaged return of the artwork/product and to receive full store credit.
    • All sale and clearance items are final sale. 

Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.

How do I know that the size I ordered is the right size for me?

Under each item description, there will be item measurements. Please make sure that you double-check each item prior to selecting it for purchase.

Can I track my order?

All customers receive a shipping confirmation e-mail when their order ships, most will have a tracking number (unless stated otherwise).

When will I receive my online order?

Please allow 3-5 business days for order processing and verification, and an additional 7-14 business days for delivery. There's no shipping on weekends.  If your order has not arrived within the allotted timeframe, please let me know and I'll do my best to track your order for you.

Can I contact you directly with any questions?

Please email me with any questions regarding your order. I'll try my best to reply to your question(s) within 48 hours.

Do you accept check payments? Can I use PayPal?

I accept payments by check if they are certified or money orders, and you can charge almost any kind of credit or debit card on haenakang.com. I accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Why do my billing and shipping address have to match?

I require that your billing and shipping address match as a preventative measure against credit card fraud.

I do not live in the United States. Can I place an order?

I accept international orders, but not from all countries. Please email me for any inquiries.

Can I order other items that are not offered on the web store?

I am only offering a select group of items through the online shop at the moment. Please subscribe to the newsletter to receive product release updates. If you're looking to order a commissioned piece, yes, that is absolutely part of my offerings. Email me about it.

Do you sell wholesale?

I currently do not sell wholesale but feel free to contact me with your specific question. I am open to suggestions and collaborations.

I want to hire you for a creative project even though it may be out of your wheelhouse. Are you open to taking on new creative projects of that nature?

Completely and utterly open to those kind of projects!! I actually really love when a client or collector has the foresight to know that I would be the perfect person to hire for the project. I welcome the challenge and look forward to those opportunities.

Do you do portrait paintings?

In the traditional sense, no. I don't do realistic portraits but if it can be an artistic interpretation, we should definitely discuss further.

Do you do landscape paintings?

Not in the traditional sense but a lot of my work have landscape and organic qualities. If you're looking for a Bob Ross kind of landscape painting, I'm not the right one for you.

What mediums do you use for your artwork?

I work with various materials. I like to switch things up but is usually a mixture of acrylic, ink, and watercolor paints.

Do you do internships?

Although I don't have a formal set up for internships, I am open to intern prospects and love to support budding artists. If you are interested in an internship at my studio, shoot me an email.

I noticed that you sometimes do art series that involve public interaction. I love that. How can I participate in future series?

Thank you! If you'd like to be in the loop regarding projects like that (which there definitely will be more of), you'll be the first to hear about as a studio insider. Sign up to receive insider updates!

 

 


Large Scale Painting Policy

I really want to buy one of your large-scale paintings but I’m worried about whether or not it’s the right fit. Do you have any policies that can ease my worry?

Of course! I completely understand buying a large-scale painting is both exciting and nerve-wrecking at the same time! For original art pieces that are $500 and over, I offer the collector a week to sit with the artwork. I want you to be happy and excited by your purchase! If after a week you decide it’s not love, not only will I give you a full refund but I’ll save you a trip and come pick up* the artwork myself!

*Return pickup only applies to buyers in the New York metro area.

 

 


Commissioned Work

I’m afraid to commit to a commissioned art piece, can you walk me through the process?

Sure thing! I completely understand that commissioning artwork can be daunting but I want you to know that you will be involved in the creative process from beginning to end. I will first meet/talk with you to understand your needs and what you’re hoping for. From there, I present my proposed art direction (based on the information I gathered from you) so that you can review and give approval. Upon sign-off, the timeline is split into four stages and in each stage, you receive progress reports of your commissioned piece so at no point will you be left in the dark. You will essentially be provided sneak peeks of your piece as it unfolds!

Are there payment plans available for commissioned work?

Yes. You are given the choice for both options at the beginning of the commission. Paying upfront saves you a bit vs. breaking it up into installment plans but if you were to do an installment plan, it’s broken up into an installment of four, with the first installment due at the start of the project. If for some reason four installments is difficult, we can discuss our options further; I’m confident we can make it work.

The commissioned work will be released once full payment is received.

How long does a commissioned art piece take to make?

Unfortunately, I can’t answer that in a general sense. Since every piece varies in size and medium, I can only provide a hard timeline once I am committed to creating a piece for you. If it's time dependent, more lead time is best but we can always discuss our options at the beginning.

Are there any limitations for commissioned pieces?

Not at all! I can work with any size. I generally work with mixed media but can adjust the medium to a specific request, if necessary.

How do you determine the price for your commissioned work?

I factor in the cost of materials and the amount of time it takes to create the artwork into my quotes.

Is shipping included in your quotes?

Shipping is not included in the quote, it is an additional cost that will vary depending on it's destination and the size of the artwork being shipped. I usually provide a few shipping options for you to choose from so that you can decide what works best for you, and is within your budget.

Is insurance included in the shipping quotes?

Insurance is an additional cost that is calculated by the art handler. Their rate is usually determined by the price value of the artwork being sent.

Do you have a refund policy for commissioned work?

No. Since the commissioned piece goes through an approval process (by you) and you were kept abreast of the work-in-progress as the artwork was being created, commissioned pieces are not refundable.

 

 


Online Store Policy

What is your return policy for things sold through your online store?

Regular-priced artwork will receive full store credit if you receive it damaged and I am notified within 7 days of your receiving the artwork/product.

Return shipping is paid at the expense of the buyer. It must be sent with insurance for safe & undamaged return of the artwork/product to receive full store credit.

All sale and clearance items are final sale.

 

 


Satisfaction Guarantee

I want you to be happy with your purchase! If for some reason you aren’t happy, let me know within 7 days of receiving the artwork/product to receive full store credit.

Return shipping is paid at the expense of the buyer. It must be sent with insurance for safe & undamaged return of the artwork/product to receive full store credit.

All sale and clearance items are final sale.

 


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